Welcome to Our Frequently Asked Questions (FAQ) Page

1. What can I expect if I study with the TeleMental Health Institute?

You can expect to be fully trained online, without leaving your own home or office. You will be trained by some of the industries most highly respected and accomplished leaders. You can expect a wide variety of materials, interactions and experiences to help you become more acquainted with online practice and other types of mental health service delivery.

You can have access to training materials of three types, depending on your specific needs and interests:

• Webinars  -- inexpensive, timely and topic-focused 1-hour discussions to keep you up-to-date and fully informed by telephone, computer (or soon, via smartphone!)
• Overview Course  -- 3 hours of easy listening or watching by MP3 (audio) or MP4 (video), just to familiarize you with general telehealth issues and concepts
• Certificate Program  -- 36 hour package of comprehensive training to instruct and inspire you

2. Which formats can I expect to be using? text, audio, video?

Our formal training Programs (Basic and Certificate) are predominantly text-based, that is, you will be asked to read our web pages at our training facility. You can either print them out to read or read them online. We encourage you to read them online to become familiar with how computer functions operate. You then will be asked to answer questions to prove your competency before receiving a diploma for each course. 

Some courses are augmented by video or audio files. These are not mandatory for your success. Some people simply do not have the proper hardware or software, or the proper configurations on their computers to access them. If your computer cannot access them, do not worry. The audio and video files are only augmentations to our programs that contain illustrative information only. If you do not access them, you will have written explanations of the materials in our text.

• Yet another feature of our environment is that we have conveniently extracted all learning points in our courses, posted them at the top of our pages for easy reference

• In our Sneak Peek venue, we have developed practice tests for you to quickly identify the main issues

• Our Program material is completely searchable online

• You are given an online notepad to conveniently capture your thoughts

You can expect that we will continue to bring you not only theory, but go a step beyond. Just as you hope to bring added services to your clients online, we hope to create experience for you that will invite you to redefine your own learning process!

3. Is all the TMHI training online now?

At the moment, our Basic Program is fully and immediately available. We are in still in the process of bringing our last Certificate Program course online now.  New Certificate training topics are coming online at the rate of about one every two months. Since training topics build on one another, these same 21 hours of the Basic program materials are the prerequisites for our practice-preparation Certificate Program.

As time goes on, you may also notice slight modifications to coursework you may have already completed. This is not a cause for concern. Post-test questions or outcomes of your Continuing Education credits will not be altered. The changes we are making are only minor, and are likely to continue because the entire area of telehealth is evolving. New information emerges every day. We are committed to keeping our content relevant and cutting-edge.   We have course reviewers who are giving us feedback behind the scenes and are helping us make modifications that most accurately represent the latest information available to us in any given subject domain.

Details and specific course descriptions for each program are available for your consideration. A detailed topic list for the Certificate Program is also available.

4. Where do I go to get my training once I purchase a program?

Your courses are available 24/7. You will be sent an email upon enrolling and it will contain access codes for our learning environment. If you are seeking continuing education units and are on a severe deadline, we encourage you to give yourself at least 24 hours to get registered before your continuing education units are due.

5. What else should I know about TMHI "courses" and "programs"?

Our multi-modal format allows you to learn in 2 different ways, depending on your level of interest in telehealth. If you are just testing the waters, you might want to start by simply purchasing one or more courses. On the other hand, if you have a sense that telehealth is a professional path for you or your organization, you may want to choose our Basic or Certificate Programs to help you get launched in a serious and professional way.

a. Courses consist of webinars that are delivered to you via recorded audio and video formats.

b. "Programs" are groupings of much more in-depth and comprehensive experiences, containing from 18 hours (Basic program) to 36 hours (Certificate program) of core learning material that is largely text-based.  For that text-based learning, you have the option of reading all our material in depth; reviewing only bullet points; listening to audio and videos on select topics and key learning points; interacting with your peers on any topic of your choice in our forums; handy review sessions to prepare for our exams and solidify your learning and if you take our Certificate program; participate on monthly tele-consults for tailored responses to questions. You can access them through several types of web browsers, 24/7.

Regardless of your interest, all our courses and programs are presented to you using the latest, cutting-edge learning environment to maximize your comfort and learning experiences.

6. Where do I go to purchase my program?

You can purchase courses or the Certificate program here. Continuing education units (CEs) are optional, but included in your Program fee if you need them.

Our Basic Program represents 21 hours of Continuing Education, as approved by the associations listed below.

Our Certificate Program represents 38 hours of Continuing Education.

7. What do I need to know about getting continuing education (CE)?

CE is an optional feature in that it is not mandatory that you earn CEs. The TeleMental Health Institute has partnered with Alliant University to bring you CE for the training you complete at our facility.

Alliant International University (AIU) is approved by the American Psychological Association to sponsor continuing education for psychologists. AIU maintains responsibility for the program and its content. AIU is approved by the California Board of Behavioral Sciences to provide continuing education for MFTs and LCSWs (provider # PCE234). AIU is approved by the California Board of Registered Nursing to provide continuing education for Nurses (provider # CEP11235). AIU is approved by the National Board for Certified Counselors (NBCC) to provide continuing education for counselors (provider #4469).

NOTE: Many state boards accept offerings accredited by national or other state organizations. If your state is not listed, please check with your professional licensing board to determine whether the accreditations listed are accepted.

   8. Which title will I earn when I complete my Certificate Program?

Our certificate program leads to the "Certified Telehealth Practitioner" title. This designation is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program available anywhere today.